When did you start working for PMF?
What was the company like when you started?
We were still in the old office on 2nd Ave in Opelika. It was a small building with one large room, so Brian, Clint, the office manager, and I all shared an office at that time. PMF, at its core, has always been the same company striving to give the best service to those who are underserved in the DD/ID community and it was no different back then. It's been amazing to be along for the ride to watch us grow as we have.
Why did you decide to apply for the job?
I was working in a temp position doing billing for a steel company at the time. My job was close to ending, so I was on the lookout for a permanent position. I had no idea really what I was applying for, but I'm so glad that I did!
What was your first role with the company?
I was called an office assistant when I first started, so it's what we would consider a Customer Service Rep today.
What aspects of your current role do you enjoy the most?
I love getting to mentor all of the amazing women on my team. That has been my most challenging and fulfilling part of being GM!
What are the most important changes you have noticed within the last couple of years?
As a small company we are always evolving, growing and innovating. From a service standpoint, I think having assigned Customer Service Reps has been one of the best changes we've made over the last few years. It allows us to create and cultivate relationships with our clients and customers. Our clients know when they call in, they will speak with the same person each time. It allows us to anticipate and meet their needs in the best ways possible.
What do you think are the most important things that have NOT changed about the company?
Our Core Values have always been the same. We love our people inside and outside. Our employees know that they work for owners that truly care about them, and our customers know we really do care about them. We aren't in the medical supply business. We are in the relationship business.
What's the coolest thing you are working on right now?
So many things! One of the coolest is researching a new operating system for the company. It's little scary, but SO exciting! We've outgrown our current system, and getting a new one is just going to push us into so many great things in the future!
Now, about you, personally. Where did you grow up?
Tell me a little about your family.
I have been married to my husband, Adam, for 10 years, and we have two daughters, Scarlett (8) and Savannah (7). We live in Smiths Station, AL with our girls and 1 old grumpy dog named Dexter, and 5, yes, FIVE cats (it's a long story!).
What's your favorite family tradition?
I have a few! Grilled cheese sandwiches at midnight on New Year's Eve. I have no idea where this one started, but my grandmother always made them. We also have a cookie baking day at Christmas. My mom and mom-in-law get together and bake all day, then we split up all of our goodies to give away to friends and family!
What's the last book you read?
I'm currently reading a few, I have a book problem! I am in the middle of "The Road Back to You" by Ian Cron, "It's Not Supposed to Be This Way" by Lysa Terkeurst, and "Start with Why" by Simon Sinek.
Do you have a secret talent? (Or one you don't get a chance to use on the job?)
I sing! I don't get to use it much here at work, but I've been singing since I was a kid and even majored in Music Ed in college!
If you could leave one thought with our customers, what would that be?
I've heard it time and time again from our staff: PMF is one of those companies where I don't dread getting up and coming to work in the morning. We care about each other, and most importantly, we care about our clients. We may not understand everything our customers are going through, but we can at least be a small respite for them in their day-to-day. I've enjoyed being along for the ride these past 11 years, and can't wait to see what the future holds for us and for those that we serve.
Contact Jessica: firstname.lastname@example.org