Some—but not all—of our item (SKU) numbers changed in November. You may have questions about that, so we want to give you some information that will make the transition easy.



Which item numbers will be changing?

Some of our numbers have letters at the beginning, and some are all numbers. Only the 8-digit numbers will be changing.  All other item numbers will stay exactly the same.



How can I find out what the new numbers are?

We have sent it by email. In case you did not receive an email, we also have a downloadable list on our website, and we will post the link on the home page, the product pages, quick-order/shopping list pages, and also in the blog-and-resource section. You can find the link to the conversion spreadsheet here, and the PDF format is here.

Here's how to securely download files from our site:



After locating your file with the link, add your file to your cart and checkout as usual.



Website_File_Download_step_2





The file you selected will appear on your account page here, and the link will also be emailed to you.



Website_file_download_step_3If you would prefer to bypass these steps and have Customer Service email the files to you, just request them anytime. You can call us at 877-516-4582, or use our contact form.



Will I still be able to find the products I need under the old product numbers?

Yes. For several months, you will still be able to search for products by the numbers you have always used. However, if you are using a Quick Order form or shopping list, you will need to use the new numbers from the get-go. Download the new product number spreadsheet or PDF, or use the search box to locate the product under the old number. The new number will be displayed on the product page. 



If you have other questions, please contact us. You can call 877-516-4582 or use the form on the "Contact Us" page on this website. We want to make the transition as smooth as possible for you, so please let us know if you are having the slightest problem. Thanks!