Returns Policy
Your satisfaction is our #1 priority. If you are not completely satisfied with your purchase for any reason, you have thirty (30) days from the date of purchase to return the product(s). Here is some other information that will be important for you to know.
How do I return something?
Call Customer Service at 877-516-4582. That is the first and most important step in the return process.
Obtain a Return Merchandise Authorization ("RMA") number and the return shipping address.
Once you receive the RMA number, place your item securely in its original packaging. All products must be returned in resalable condition, with their original packaging, documentation, warranty cards, manuals, and accessories.
After we receive your return and inspect the item's condition, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your return for processing.
If you paid for the purchase with a credit or debit card, your account will be credited back the amount of the purchase, less any shipping charges, within fifteen (15) business days from the time PMF receives the returned product(s).
Defective and erroneously shipped items
If you need to return a product that is defective or that was shipped in error, we apologize for your inconvenience! We will handle all the details of any return that is a result of our error. Please contact us within thirty (30) days of the purchase, and we will immediately replace any damaged merchandise or refund the damaged portion of your order.
30-day return policy
For all returns, you are responsible for the delivery and return shipping costs. (This does not apply to defective or erroneously shipped items.)
Dependent on the supplier, certain items are subject to a restocking fee when returned within 1-30 days from purchase. After 30 days, we are unable to accept products for return.
Exclusions (items that can't be returned)
- Special orders
- Sterile items (e.g., bandages, dressings)
- Products that are made unsalable once opened (e.g., food, creams, lotions, washes, diapers, toilet appliances, and bedding)
- Clearance items (sale items are FINAL SALE and cannot be returned)
- Other exceptions, as noted in the product description
Shipment of returns
You will arrange to ship the product(s) on your own. In some cases, for an additional fee, the supplier or PMF can arrange for the product(s) to be picked up from your location or provide a prepaid return shipping label. You are responsible for the delivery and return shipping costs for all returns other than any defective product(s) or erroneously shipped items.
We recommend that you fully insure your return shipment in the event that it is lost or damaged, and that you use a carrier that can provide you with proof of delivery, since PMF will not be responsible for any losses or damages during return shipping.
For questions about returns
If you have any questions about our return policy, please contact us by:
• Phone: 334 275 4512
• Email: info@choosepmf.com
